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Frequently Asked Questions

Find what you need in our searchable FAQ.

What library privileges do alumnae have? 

86 views   |   Last updated on Aug 21, 2020   

Alumnae can get a free library card and borrow up to five books and other library items at a time.  These items can be checked out for three weeks at a time, with up to two renewals per item.  While guest access to the library is currently restricted, see our FAQ on how alumnae can still borrow books.

Alumnae cannot access the library's research databases, online journals, or e-books from off-campus, because the database license agreements only provide access to current Meredith students, faculty, and staff.  While alumnae can normally access the library's databases from public computers in the library building, guest access is being restricted during the pandemic.

For more details, see the Alumnae Services webpage.

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How can I use the library's study rooms?

73 views   |   Last updated on Jul 21, 2020   

All five study rooms will be available for use, including four on the 2nd floor and one on the ground floor.  They will be available on a "first come, first served" basis, with no reservations allowed.  Each room's capacity will be limited to the number posted by the door, either 1 or 2 people.  You can check out the key to a study room at the Circulation Desk, and use the room for up to three hours at a time.  Please close and lock the door and return the key to the Circulation Desk when you are finished using the room.  To protect the health of our patrons, study rooms must be left unoccupied for at least three hours after use.  Once this three-hour period ends, the room will once again be made available for use.
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Do I need a Camcard to enter the building?

69 views   |   Last updated on Jul 21, 2020   

Yes, Meredith students, faculty, and staff will be expected to swipe their Camcards at the library's entrance in order to enter the building.  This will enable the library to limit access to guests, while facilitating any need for contact tracing.  Guests who wish to visit the library will have to obtain permission from the library dean and make an appointment with a library employee, and comply with all rules including wearing masks and maintaining appropriate social distancing.
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What library privileges do Friends of the Library have? 

68 views   |   Last updated on Aug 21, 2020   

Friends can get a library card with their membership dues, and borrow up to ten books and other library items at a time.  These items can be checked out for three weeks at a time, with up to two renewals per item.  While guest access to the library is currently restricted, see our FAQ on how Friends can still borrow books.

Friends cannot access the library's research databases, online journals, or e-books from off campus, because the database license agreements only provide access to current Meredith students, faculty, and staff. While Friends can normally access the library's databases from public computers in the library building, guest access is being restricted during the pandemic.

For more details, see the Friends Services webpage.

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What hours is the Ask desk (reference desk) open?

66 views   |   Last updated on Jul 20, 2020    hours

During the fall and spring semesters, you can find a research librarian available at the Ask desk (reference desk) during the following hours:

  • Monday-Thursday 9:00 AM - 5:00 PM, 6:00 PM - 10:00 PM
  • Friday 9:00 AM - 5:00 PM
  • Saturday 11:00 AM - 5:00 PM
  • Sunday 1:00 PM - 9:00 PM

Desk hours may be reduced during the summer, holidays, and breaks.  If you need research help, you can contact the research department in a variety of ways listed on the Ask a Librarian webpage.

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How should I return library books, DVDs, or CDs if I am studying remotely?

59 views   |   Last updated on Aug 14, 2020   

If you live within 50 miles of campus, we would ask that you return the items to our library building.  If you live further away, you can mail the items using the US Postal Service; be sure to choose their "Media Mail" rate.  Fill out the Postage Credit Form with the amount you spent on postage, and we will process a credit to your student financial account.
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How long can I check out a laptop computer?

47 views   |   Last updated on Jul 20, 2020    borrowing

You can check out a laptop for three days at either the Circulation Desk or Media Services desk.  If you need a laptop for longer than three days, you will need to bring it back on the due date and you can check out a new one at the same time.  The library's loaner laptops are not meant to be indefinite replacements for owning your own laptop.  However, if you need to use a particular piece of software, or if your laptop is being repaired, these laptops can meet your needs in the short term.
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How do I access library resources from off campus?

46 views   |   Last updated on Jul 20, 2020   

When trying to access a library resource from off campus, you will see a screen with a link that says “Login with MyMeredith ID.” Click on this link, and on the following page, enter the username and password that you use for Brightspace, WebAdvisor, and other Meredith sites  (only enter your username, not your entire email address).  After you have done this, you should be able to access library resources for the rest of your browsing session. 
 
 
If you are following these steps, and are still encountering difficulty with off-campus access to any resources, please contact us!
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How long can students check out books? 

45 views   |   Last updated on Aug 03, 2020    borrowing

Students can check out books from the General Collection for nine weeks during the 2020-21 academic year.  This longer loan period is for the convenience of students who are studying remotely during the pandemic.  Given that the loan period has been lengthened, no renewals will be allowed.  Any students who are writing a thesis paper may check out needed books for an entire semester.  They should speak with a librarian or Circulation staff member in order to obtain these extended borrowing privileges.
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Where is the library’s reserve collection?

44 views   |   Last updated on Jul 30, 2020    Reserves

Due to the need to quarantine returned books for a period of four days, short-term reserves will not be available during the pandemic.  Books that were on reserve prior to the pandemic will be returned to the general collection, and can be checked out for two weeks.  Items that are on long-term reserve (in particular, the test prep book collection) are located behind the Circulation Desk on the main floor of the library.  You can search the library's reserves by instructor name or course number to find reserve materials.  Ask the Circulation staff if you want to borrow an item on reserve.
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How can I access the library’s online encyclopedias and other reference books?

39 views   |   Last updated on Jul 20, 2020   

The library's online reference sources, including Credo Reference and the Gale Virtual Reference Library, can be searched from the Reference Sources guide on the library website.  There is a link to this webpage from the OneSearch tab on the library homepage.
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How can I place something on reserve for my class?

39 views   |   Last updated on Jul 30, 2020    Reserves

Due to the need to quarantine returned books for a period of four days, the library will not be placing items on short-term reserve during the pandemic.  Library-owned items that were on reserve prior to the pandemic have been returned to the general collection, and personal copies of books that were on reserve will be returned to the instructor.  Please encourage your students to purchase any needed course materials, or consider using ebooks available through the library's databases as an alternative.
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How long can faculty check out books?

39 views   |   Last updated on Jul 20, 2020    borrowing

Books from the General Collection that are checked out to faculty and staff are due in the first week of the following August.  After 21 days, books may be recalled at the request of another library patron. Faculty may renew books up to two times.
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Where are the library’s magazines? 

38 views   |   Last updated on Jul 20, 2020   

The latest issue of many popular magazines and journals can be found on the magazine rack near the printer in the center of the library's main floor.  Older issues of magazines can be found in the Periodicals Room on the library's ground floor (basement level), organized alphabetically by title.  However, the best way to search for magazine articles is by using the library's online resources.  See the Magazines Research Guide for access to popular current and historical magazines, and for links to databases where you can find full-text magazine articles.
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What are your fines for overdue items?

38 views   |   Last updated on Jul 20, 2020    borrowing

The fine for students is 10 cents per day for most common items like books and CDs.  However, the fines are higher for DVDs ($1/day), items on Reserve, and equipment such as laptops.  See the library's Overdue Fines table for complete details.  Borrowing privileges are suspended for any student with total fines exceeding $10 and are reinstated when fines are paid.  Faculty are not subject to overdue fines except for DVDs to Go ($1/day).  Fines may be paid with cash during the library's operating hours; if you're a student, you may choose to have the fines sent to the Business Office to be added to your bill.
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How can I use my laptop to print from the library printers?  

38 views   |   Last updated on Jul 20, 2020   

To use your own computer to print from the library printers, you will need to download and install current print drivers-- these can be found on MyMeredith.

Another option, which doesn't require printer drivers but offers more limited printing options, is mobile printing.   

If you encounter issues with installing the printer drivers, or with printing after they are installed, contact Technology Services for assistance.

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How long can I check out items that are on reserve?

37 views   |   Last updated on Jul 30, 2020    Reserves

Due to the need to quarantine returned books for a period of four days, short-term reserves (3-hour, 24-hour, or 3-day) will not be available during the pandemic.  Books that were on reserve prior to the pandemic have been returned to the general collection, and can be checked out for two weeks.  Items in the test prep book reserve collection can be checked out for seven days.  Ask the Circulation staff if you want to borrow an item on reserve.

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Where is the library’s Reference Collection? 

36 views   |   Last updated on Jul 20, 2020   

Items designated as being located in the Reference Collection are mostly found in the shelving near the back stairwell of the Main Floor of the library.  These books may not be checked out, but can be used in the building.  Reference books are organized by Dewey Decimal call number.  There are also two smaller specialized reference collections that can be found on the Ground Floor (basement level) of the library: the Legal Reference collection and the Music Reference collection.
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How long can I check out a DVD? 

35 views   |   Last updated on Aug 06, 2020    borrowing

You can check out videos from the DVDs to Go collection (in the spinner racks near the exit door) for four days, with the option of one renewal for an additional three days.  Videos from the regular DVD collection (on shelving behind the circulation desk) can be checked out for four days by students, and for three weeks by faculty and staff, with an option for one renewal.

If you are studying or teaching remotely and live over 50 miles from campus, you can fill out our Distance Learner Media Request Form to request up to five DVDs to be sent to you by mail.  To allow for shipping time in both directions, the checkout period will be 3 weeks.  You will need to return the DVDs to the library via US Postal Service "media mail".

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How can Friends of the Library or alumnae check out books while guest access is restricted?

34 views   |   Last updated on Aug 21, 2020   

Friends and Alumnae can still check out books using our touch-free delivery service at the library's side door.  Fill out the Non-Meredith Book Request Form for up to five books that you wish to check out.  When your books are ready, you will receive an email.

Please call the Circulation Desk (919-760-8532) when you are ready to pick them up, between the hours of 10am-7pm on Monday-Friday.  A library staff member can meet you at the library's side door (facing Harris) with your books already checked out and ready to go.

Note that to get onto campus, you will need to install the Campus Clear app on your phone, answer the one-question survey, and show it at the college's front gate to demonstrate that you have no coronavirus-like symptoms.  This app is free and may be downloaded from the Apple Store or Google Play.

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